Our Dedicated Staff

A Dedicated Team for Expert Service Delivery

We bring you an expert team dedicated to delivering exceptional results. We are committed to your satisfaction, which shows in the professionalism with which we undertake each project. Trust us and trust a team that cares and delivers.

Our Staff

Carlos Gomez

Chief Executive Officer

Carlos Gomez is a seasoned professional with expertise in management, business, and technology, backed by a strong foundation in engineering and project management. After completing high school in 1994, he served in the military before earning a university qualification in Electronics and Telecommunications in 2000. With over two decades in the technology sector, Carlos has held key roles at Fortune 500 companies like Telefónica, NEC, Nortel, and Huawei, driving innovation globally. Recognized as one of the 500 most influential leaders in LATAM by LA NOTA ECONÓMICA in 2018 and 2019, he brings strategic insight to the Royal Facilities board.

Sofia Pintaudi

Business Manager

Sofia Pintaudi, Co-Founder and Business Manager, holds a university qualification in Management and Business, providing a strong foundation in strategy, operations, and leadership. She ensures the company’s stability and sustainable growth with sharp acumen and strategic vision. Beyond processes and planning, Sofia fosters trust and transparency, making her a key force behind the company’s success.

Diana Rodriguez

Brand Manager

Diana Rodriguez plays a key role in shaping and strengthening our brand as our Brand Manager. With a strategic mindset and a creative approach, she oversees our brand presence across all platforms, ensuring consistency, authenticity, and impact in everything we communicate.

In her role, Diana leads our social media strategy and manages our online community, creating engaging content while fostering meaningful connections with our audience. She ensures our brand voice remains clear, professional, and aligned with our values, turning everyday interactions into lasting relationships.

Her ability to combine brand strategy with hands-on community engagement makes her an essential part of our growth and continued success.

Paola Garrido

Operations & Quality Manager

Paola Garrido’s journey is a testament to dedication and hard work. Starting as a cleaner, her commitment to excellence led her to become Staff and Quality Control Specialist. With firsthand experience in operations, she bridges staff and management, ensuring efficiency and maintaining the high standards we pride ourselves on. Her keen eye for quality and problem-solving skills drive continuous improvement. Paola’s growth reflects her exceptional work ethic, inspiring the team while strengthening company operations and client satisfaction through her dedication to excellence.

Carolina Tavera

HR & Compliance Coordinator

Carolina plays a key role in supporting our quality assurance processes across all Royal Facilities sites. Working closely with Paola, she actively monitors site quality and stock levels, ensuring that each location meets our high standards for workplace safety, compliance, and continuous improvement. Carolina is committed to maintaining strong documentation practices and helping us drive excellence throughout the company. Her attention to detail and dedication make her an essential part of our quality team.

Lorena Bravo

Project Operations Manager

Lorena plays a key role in overseeing and coordinating our construction projects across multiple sites. As Project Operations Manager, she works closely with site supervisors, labour teams, and management to ensure projects are delivered efficiently, safely, and to the high standards expected by Royal Facilities and our clients. Her leadership, operational experience, and strong attention to detail help keep projects organized, productive, and running smoothly from start to finish.

Our Story

Royal Facilities was built on a simple belief: great service starts with great people. Over the years, we have grown into a trusted facilities services provider, supporting properties and businesses through reliable, tailored solutions.

Our journey has been shaped by the relationships we have built, the dedication of our team, and our commitment to continuously improving the way we work. Today, we continue to grow with a people-first approach, focused on delivering consistent service, building lasting partnerships, and creating positive environments for the people and properties we support.

Our Dedicated Staff

Our team is not only highly trained but also professional, approachable, and experienced in servicing a wide range of assets. Whether it's a residential building, mixed-use development, commercial space, or a public facility, we understand the importance of creating a well-maintained and inviting environment for all occupants—residents, tenants, staff, and visitors alike. We are committed to delivering personalized services tailored to the unique requirements of your asset and community.

Professional Staff Committed to Quality

Our team encompasses a variety of highly skilled professionals, including security guards, cleaning staff, supervisors and managers, maintenance crew, groundskeeping staff, and administrative and accounts managers. Each of these team members is integral to ensuring the smooth and efficient operation of your facility. We believe in the power of collaboration, where every staff member works together to create an environment that promotes safety, comfort, and productivity.

Every individual at Royal Facilities undergoes comprehensive, facility-specific to ensure they are fully prepared to meet the needs of your property. This training includes both technical skills and knowledge of your particular facility’s unique demands. Security staff are trained in crowd control, surveillance, and emergency response procedures, ensuring that they provide a safe environment for all occupants. Our cleaning staff receive detailed training on hygienic practices, ensuring that every space is spotless and sanitized to the highest standard.

Expert Oversight for Flawless Facility Service Provider

Supervisors and managers provide leadership and oversight, making sure every service is delivered with precision and care, while also serving as the key point of contact for clients. Maintenance crews are skilled in handling all aspects of upkeep—from routine repairs to emergency maintenance—ensuring that all systems are functioning efficiently. Our groundskeeping team ensures the outdoor spaces are impeccably maintained, creating a welcoming exterior environment for residents and visitors alike. Administrative and accounts managers ensure the smooth operation of the business side, handling schedules, invoicing, and managing any client inquiries or requests.

Committed to Safety, Professionalism, and Trust

We prioritize safety in everything we do, and all our staff are trained in emergency procedures, including evacuation protocols and other critical safety measures, so they can respond effectively and calmly in any situation. Staff also receive First Aid Training to handle medical emergencies quickly and efficiently.

To reflect our commitment to professionalism, all team members wear a sleek, professional Royal Facilities uniform, which instills confidence in the quality of service. Our staff also wears industry-standard PPE, ensuring that they adhere to the highest safety standards while providing service. Every member of our team undergoes Police and Working with Children Checks, guaranteeing that we maintain the highest levels of trust and safety.

Reliable Service, Long-Term Trust, and Expert Care

We believe in building long-term trust with our clients by consistently delivering reliable, professional service that enhances the value of your property.

You can be confident that every aspect of your facility’s operations, from maintenance to security to administration, is managed by skilled, dependable, and approachable professionals.

Whether it’s a quick fix, a complex repair, or creating a welcoming environment, you can trust that Royal Facilities is always here to meet your needs with care, expertise, and precision.

Royal Standard™ Certification

The Royal Standard™ Certification is Royal Facilities’ internal training and assessment program, designed to ensure our employees have the knowledge, practical skills and professional standards required to perform their roles safely and effectively. Each certified employee has successfully completed the program and demonstrated a commitment to reliable, consistent and high-quality service.